Prayas India Charity Foundation: SSIL Cancellation, Refund, and Replacement Policy

Cancellation Policy

1. Cancellation by Customer:

• Customers can request a cancellation within 24 hours of placing the order by contacting customer support.
• If the order has already been dispatched, cancellation requests will not be entertained.
• Once the cancellation request is approved, the refund process will be initiated.

1. Cancellation by Prayas India Charity Foundation:

• Prayas India Charity Foundation reserves the right to cancel orders due to unforeseen circumstances such as product unavailability, errors in pricing, or issues with payment processing.
• Customers will be notified of such cancellations and a full refund will be provided.

Refund Policy

1. Refund Eligibility:

• Refunds are applicable for orders canceled within the stipulated time frame.
• Defective or damaged products are eligible for refunds after a thorough review by our quality control team.
• If the replacement for a defective or damaged product is not available, a refund will be processed.

1. Refund Process:

• Refund requests must be submitted within 7 days of receipt of the product.
• Customers need to provide proof of purchase and details of the issue for which the refund is being requested.
• Once the refund request is approved, the amount will be credited back to the original payment method within 7-14 working days.

1. Non-Refundable Conditions:

• Products that have been used or altered.
• Products not in their original packaging.
• Items purchased during clearance sales or promotions unless they are defective.

Replacement Policy

1. Replacement Eligibility:

• Products that are found to be defective or damaged upon delivery are eligible for replacement.
• Customers must report the issue within 48 hours of receiving the product.

1. Replacement Process:

• Customers should contact customer support to initiate the replacement process.
• Proof of defect or damage, such as photographs or videos, may be required.
• Once the issue is verified, a replacement product will be dispatched within 7 working days, subject to availability.

1. Non-Replacement Conditions:

• Products damaged due to misuse or mishandling by the customer.
• Products that are no longer in stock or have been discontinued.

General Guidelines

1. Customer Support:

• For any queries or assistance regarding cancellation, refund, or replacement, customers can reach out to our customer support team via email or phone.
• Our support team is available Monday to Friday, 9 AM to 6 PM IST.

1. Shipping Costs:

• If the return is a result of our error (e.g., defective or incorrect product), Prayas India Charity Foundation will cover the shipping costs for returning the product.
• For other return reasons, the customer may be responsible for the shipping costs.

1. Final Decision:

• Prayas India Charity Foundation reserves the right to make the final decision on all cancellation, refund, and replacement requests.

This policy aims to provide transparency and fairness to all our customers, ensuring a satisfactory experience with Prayas India Charity Foundation.